Understanding Storage Policy/ Data Retention Policy

Storage Allocation by Plan Type

Our platform offers different storage allocations for your videos based on your subscription plan:

• Essential Plan: 25 GB
• Growth Plan: 75 GB
• Agency/Team Plan: 125 GB

Note: On the free plan data is retained on your account for up to 7 days after while any kind of data is archived.

Storage Categories

Your storage is divided into three main categories:

1. Projects

Important: Deleting a project will remove:

• Uploaded Video and all its content.

2. Downloads

Important: Deleting a download will also:

• Remove all associated social media posts.

3. Brand Assets

Includes:

• Logos
• Outros
• Fonts
• Images
• Videos
• Audio files
• Background images

Important: Deleting a brand asset will:

• Delete brand assets from editor/downloaded drafts.
• Remove deleted assets from brand templates

Storage Management

Storage Usage Tracking

• A dedicated storage tab will be available in the Settings section
• You can view:
  • Total available storage
  • Used storage
  • Breakdown of storage usage by category

Storage Alerts

• When your storage reaches 90% capacity, you'll see:
  • A banner on the Home Screen

When You Exceed Storage Limits

• New project uploads will be locked
• All subsequent imports will be disabled
• You will receive an email notification when a project is locked

Resolving Storage Issues

You have two options to unlock your projects:

1. Free Up Space
   • Review your storage under the Settings page (Quso Cloud)
   • Delete unused items to reclaim storage space
2. Purchase Additional Storage Storage Add-on Options:
   • 50 GB: $2/month
   • 100 GB: $4/month
   • 500 GB: $15/month
   • 1 TB: $30/month
   • 2 TB: $60/month
   • 5 TB: $150/month

Managing Your Storage

You can individually delete items from:

• Projects
• Downloads
• Brand Assets

This helps you reclaim storage space as needed.

Best Practices

• Regularly review and clean up unused projects, downloads, and assets
• Consider upgrading your plan if you frequently approach storage limits
• Plan your storage usage strategically.