This article addresses the issue of a YouTube URL not working when linking a YouTube video in quso.ai. The problem could be due to an incorrect URL format, video availability, or unsupported video types.
Step 1: Verify the URL Format
Ensure you copied the correct YouTube URL (standard format: https://www.youtube.com/watch?v=VideoID or short format: https://youtu.be/VideoID).
Check for extra characters or spaces in the URL.
Step 2: Check Video Availability
Paste the YouTube URL in a new browser tab to confirm if the video plays without issues.
If the video is unavailable, find an alternative video or contact the video owner.
Step 3: Unsupported Video Types
YouTube live URLs (youtube.com/live/..) and YouTube Shorts URLs (youtube.com/shorts/..) are not supported. Ensure you are using a standard YouTube video URL.
Step 4: Clear Browser Cache and Cookies
Clear your browser cache and cookies to resolve any loading issues.
Step 5: Update Your Browser
Update your browser to its latest version to avoid compatibility issues.
Step 6: Disable Browser Extensions
Disable any browser extensions, such as ad blockers or privacy-related extensions, that may interfere with linking videos.
If the issue persists after following these steps, please contact our support team with the problematic URL and a description of the issue, including any error messages encountered.