Troubleshooting: My YouTube URL Not Working

This article addresses the issue of a YouTube URL not working when linking a YouTube video in quso.ai. The problem could be due to an incorrect URL format, video availability, or unsupported video types.

Step 1: Verify the URL Format

Ensure you copied the correct YouTube URL (standard format: https://www.youtube.com/watch?v=VideoID or short format: https://youtu.be/VideoID).

Check for extra characters or spaces in the URL.

Step 2: Check Video Availability

Paste the YouTube URL in a new browser tab to confirm if the video plays without issues.

If the video is unavailable, find an alternative video or contact the video owner.

Step 3: Unsupported Video Types

YouTube live URLs (youtube.com/live/..) and YouTube Shorts URLs (youtube.com/shorts/..) are not supported. Ensure you are using a standard YouTube video URL.

Step 4: Clear Browser Cache and Cookies

Clear your browser cache and cookies to resolve any loading issues.

Step 5: Update Your Browser

Update your browser to its latest version to avoid compatibility issues.

Step 6: Disable Browser Extensions

Disable any browser extensions, such as ad blockers or privacy-related extensions, that may interfere with linking videos.

If the issue persists after following these steps, please contact our support team with the problematic URL and a description of the issue, including any error messages encountered.