I know how you must be feeling coming here. No worries. I'll try to make things simple for you. Here’s how you can avoid spending those valuable extra credits on trying to figure out what maybe amiss.
(In most cases, simply refreshing the editor will allow you to download the video. Bear in mind that your changes might be lost when you refresh the video.)
Following are some common troubleshooting steps -
1. Disable the browser pop-up blockers ⛔️
Disable pop-up blockers for a smooth AI video clip download experience. It's a common roadblock, so give it a try!
2. Clear all your browser cookies/cache 🗑️
Clearing cache and cookies can resolve weird glitches caused by conflicting website versions. Give it a try
3. Ensure you have a reasonably firm Internet connection. 🕸️
A secure, reliable, and fast internet connection can help you avoid common downloading and exporting problems. Needless to say, we all love depending on a steadfast WiFi connection.
4. Make sure the browser is up-to-date. 🗓️
This can help you establish a smooth-sailing browsing experience. Make sure your browser is updated to its latest version to avoid any disgruntling experience with the downloading ability on Quso.ai(Formerly known as vidyo.ai).
Finally: If you're still facing issues downloading clips and reels, simply raise a ticket in the 'Help' section. We'll get it fixed for you ASAP! 😊